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Giving And Receiving Feedback

  • Understand the importance of balancing feedback over time
  • Learn a simple and practical definition of feedback
  • Appreciate the purpose of feedback- and what it is and is not
  • Learn how to give positive feedback
  • Learn how to give constructive feedback
  • Understand how to receive feedback
  • Have the opportunity to try the techniques and receive feedback on approach and style and impact
  • Develop a personal action plan

COURSE OUTLINE

MODULE 1INTRODUCTION TO COOMUNICATION

  • What is Communication?
  • How do we Communicate?
  • How do we miscommunicate?
  • Different Modes of interaction at the workplace
  • Case Study

MODULE 2WHAT IS FEEDBACK?

  • Nature of feedback
  • Why feedback?
  • Characteristics of Effective feedback
  • How can we prevent miscommunication?
  • Types of feedback

MODULE 3HOW TO IMPART FEEDBACK?

  • Structure for effective feedback
  • Strategies for effective feedback
  • Constructive vs. Negative feedback
  • Positive Feedback vs. Negative Feedback
  • Non-verbal communication during feedback
  • Feedback to fit the learning style of employees

MODULE 4THE POWER OF APPRECIATION AND PRAISING TEAM

  • Understand how to take advantage of the power of Expressing gratitude
  • Increase productivity by appreciating others
  • Reinforce specific behaviors while praising
  • Critical steps to follow when delivering praise

MODULE 5RECEIVING FEEDBACK

  • How do people react while receiving feedback?
  • Dealing aggressively with critical people while receiving feedback
  • Non-verbal Communication while receiving feedback
  • Case study

MODULE 6WRAP UP ALL MODULES

  • Summary of all modules
  • Question and answers session
  • Action plan development