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Collaboration Through Conflict

  • Understand what is Conflict and Why does it take place ? The different types of Conflicts and their causes.
  • Turn conflict into collaboration: Appreciate that conflict can be a positive force both personally and organizationally that drives creativity, innovation and collaboration.
  • Apply and practice a model for having “difficult conflict conversations” with safety and respect.
  • Explore their current conflict management style and leverage other styles for more effective conflict resolution
  • Increase confidence in having difficult conversations and resolving conflict.

COURSE OUTLINE

MODULE 1INTRODUCTION TO CONFLICT

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
  • Summary

MODULE 2CONFLICT RESOLUTION STYLES

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

MODULE 3CREATING A MUTUAL UNDERSTANDING

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
  • Case Study

MODULE 4FOCUSING ON INDIVIDUAL AND SHARED NEEDS

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership
  • Case Study

MODULE 5BUILDING A SOLUTION THROUGH COLLABORATION

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan
  • Case Study

MODULE 6WRAP UP ALL MODULES

  • Summary of all modules
  • Question and answers session
  • Action plan development